Basic Support/Subscription for VMware vSphere 5 Essentials Kit for Retail and Branch Offices 10 CPU Pack
The VMware® Production Support and Subscription Service is designed with your production environments in mind. VMware global support centers are staffed around the clock to provide you access to VMware’s industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.
- Global, 24x7 support for Severity 1 issues
- Fast response times for critical issues
- Unlimited number of support requests
- Remote support
- Online access to documentation, knowledge base articles, discussion forums and other technical resources
- Product updates and upgrades